![]() So about 11:30am the tech called me and ask me a few questions. I called at 8am and they had someone scheduled to come to my house at 1pm the same day. So since i liked eero so much i called "Hello Tech" which is a great service as they only charge a customer if they fix your problem. Sad to say neither one called me back the next day. They both escalated me to 2nd level of tech support but they had to call me the next day. I was on the phone with both of them for an hour a piece and we tried every thing from factory resets to speed test. Nothing worked and i was pretty frustrated. So after 5 hours of trying everything i could i called ring and then after i called eero. I was hoping since the ring floor cameras where programmed with the new user name and password it would just pop online. From there i unhook from my old router and quickly moved over to my new eero router. I also tried to hook the ring flood cameras to my old network so i can bring it online than input the new user name and password in. I power cycled it by the breaker, i stepped down eero's 5ghz to 2.4, i discounted all the routers and brought on right out under the camera using a long network and power cable & I used a 2.4 ghz ipad. So i started to research issues as maybe i missed something. My front camera was no further then 15ft from either of the two wifi nods it sat between. But when i got to my 4 ring flood cameras it stated the camera could not detected internet connection and suggested that the wifi may be too far out of range. ![]() All Laptop, phones, printers, locks, security systems door bells & thermostats connected not a problem. I was able to great amazing wifi even all the way out to my mail box. It was Easy and worked very will (with three pack) in a three level home. When i set up the eero app and network it was amazing. Pretty sad that my 2011 mac time capsule hooks up easier than my 2019 eero. Both eero and RING should have this figured out by now since I understand that amazon now owns both. So this tells me the eero will not accept the RING system if your wifi name has an apostrophe in it.I changed my eero wifi to a two word name with no apostrophe or symbols.I tried to connect with my original wifi name(don’t). I unhooked the time machine and hooked back in the eero.So I now know the old time capsule wifi will connect with an apostrophe. I changed the network name of the time capsule to an apostrophe(Don’t). I disconnected my eero wifi and hooked up an old mac time capsule wifi with a singular word network name.I have an apostrophe in my wifi network name.I now know the problem is eero accepting the RING interface. They could not see that the RING is reaching the system. After reading the chat group I tried walking away with my iphone to connect at 2.4GHZ.They did not solve my issue after 2 phone calls at an hour each. RING tech support can see that I attempted 20 set up tries.My wifi extender is about 3 feet away from the RING. I go through the RING set up and once it finds the wifi and asks for password which I give it says “The wifi may be too far away.” And flashes blue.Here is a synopsis of my trouble shooting: My RING flood cam would not connect with the eero wifi. The next time I tried to install the Ring Pro camera to my EERO mesh system, I walked my iPhone (with the app opened up and ready to enter the Wi-Fi password) about a good 75-80 feet away from the EERO PRO mesh system to "force" the EERO to switch down to the 2.4 GHz band.again, before entering my Wi-Fi password.and IT WORKED!Īgain.take your phone, with the Ring app, and walk a good distance AWAY from the EERO Pro mesh system to FORCE IT to connect at 2,4 GHz.BEFORE you enter your password! It did not switch down to it because it was close to the router. Even though EERO Pro does operate at 2.4 GHz. ![]() What happened is that the EERO Pro mesh WiFi was trying to connect via 5.2 or 5.8 Ghz ONLY!! The Ring Pro camera only operates at 2.4GHz. To verify the Ring Pro camera was working properly, I temporarily hooked the camera to my iPad hot spot and it worked perfectly! So, I eliminated that the camera was defective itself. Then the Ring camera goes from a flashing blue light to a flashing red light.BAD! The Ring Pro camera "thinks" you have entered the wrong password, via the app, when.THAT IS NOT THE CASE. When the Ring Pro camera sees the EERO Pro mesh network (usually at full/Excellent strength), it asks for the Wi-Fi password and unfortunately after you ENTER IT PROPERLY, it does not connect. I was so mad that I was getting ready to send back the Ring Pro cameras! I was getting so frustrated!! I used EERO Pro for months and loved it, but could NOT hook up my new Ring Pro (hardwired.did not want to change batteries) system! Ring Pro Camera (hard wired) issues with EERO Pro! - SOLVED
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